Privacy Policy

Effective Date: August 22, 2026

Brand Name: The Surprise Box

GSTIN: 09ATGPT2110D2ZZ

At The Surprise Box (referred to as “we,” “us,” or “our”), accessible via thesurprisebox.in, we prioritize the confidentiality and security of our clients’, visitors’, and recipients’ personal and corporate data. This Privacy Policy outlines how we collect, process, store, and safeguard your information when you interact with our website, inquire about corporate gifting, or place individual and bulk orders.

1. Information We Collect

To fulfill corporate gifting requirements, custom orders, and PAN-India deliveries, we collect the following types of information:

Corporate & Contact Details: Name, business email address, phone number, company name, GST details, billing address, and job title provided when requesting a quote, placing an order, or filling out our Enquiry form.
Recipient Information (Bulk & Individual Gifting): Names, shipping addresses, phone numbers, and personalized message details for employees, clients, or partners receiving gift hampers, welcome kits, or custom merchandise.
Brand & Customization Assets: Company logos, brand guidelines, graphics, and custom printing text uploaded or shared with us for personalized packaging and promotional merchandise.
Transaction Data: Purchase history, inquiry details, invoice history, and order preferences. (Note: Payment processing details such as UPI, debit, or credit card numbers are handled directly by secure, PCI-DSS compliant third-party payment gateways. We do not store financial credentials on our servers.)
Technical & Usage Data: IP addresses, browser type, device information, operating system, and website navigation patterns collected automatically via cookies and analytics tools.

2. How We Use Your Information

We use the collected information strictly for operational and business purposes, including:

Order Fulfillment: Processing transactions, customizing merchandise, assembling gift hampers, and executing Pan-India deliveries.
Corporate Customization: Applying your company logo, branding, and messaging to welcome kits, apparel, and corporate gifts.
Communication: Responding to sales inquiries, providing quotes, sending order updates, issuing tax invoices, and offering customer support.
Service Improvement: Enhancing user experience, optimizing site speed, and analyzing corporate gifting trends.
Marketing (With Consent): Sending updates regarding seasonal catalogs (e.g., Diwali Gift Hampers, New Year Collections) or exclusive B2B offers. You may opt out of promotional emails at any time.

3. Corporate Data & Brand Asset Protection

We understand the sensitivity of B2B corporate data:

Logo & Artwork Usage: Any company logos, design files, or brand assets provided to us are used exclusively for fulfilling your specific order. We claim no ownership over your intellectual property.
Recipient Address Lists: Bulk address spreadsheets uploaded for employee or client gift distribution are used strictly for shipping purposes and are never sold, rented, or shared with third-party advertisers.

4. Data Sharing and Third-Party Disclosures

We do not sell or trade your personal or business data. We only share information with trusted third parties to the extent necessary to deliver our services:

Logistics & Courier Partners: Name, delivery address, and contact numbers are shared with PAN-India shipping and courier partners solely for doorstep delivery.
Payment Gateways: Necessary transaction details are shared with authorized payment processors to complete secure payment transactions.
Legal Compliance: We may disclose information if required to do so by applicable Indian laws, court orders, or government regulations (including GST reporting requirements).

5. Cookies and Web Analytics

Our website uses cookies to enhance browsing convenience, remember cart items, and analyze traffic. You can choose to disable cookies through your web browser settings; however, doing so may affect certain functionalities of the website, such as cart retention or enquiry submission.

6. Data Security

We implement reasonable technical and organizational security measures to protect your personal and corporate data against unauthorized access, loss, alteration, or disclosure. Data access is restricted strictly to authorized personnel who require the information to perform their duties.

7. Your Data Rights

You have the following rights regarding your personal information:

Access & Correction: Request access to or correction of your contact details, billing information, or company records.
Data Deletion: Request the deletion of your personal account data, subject to statutory record-keeping requirements under Indian tax and accounting laws.
Opt-Out: Unsubscribe from marketing communications by clicking the “Unsubscribe” link in our emails or contacting our sales team.

8. Updates to This Policy

We reserve the right to modify this Privacy Policy as necessary to reflect operational changes or evolving legal requirements. Any updates will be posted on this page with a revised effective date.

9. Contact Us & Grievance Address

If you have questions, feedback, or grievance requests regarding this Privacy Policy or data privacy at The Surprise Box, please contact us:

Email: sales@thesurprisebox.in
Phone / WhatsApp: +91-72899 96669
Website: https://thesurprisebox.in
GSTIN: 09ATGPT2110D2ZZ